Tell us what's missing and we'll send a free replacement. It takes a minute.
If you have it we'll fill in the rest — your items and where to send the replacement. Don't worry if you can't find it.
We can only replace pieces for puzzles we make. For a puzzle by another publisher — Ravensburger, HEYE and the like — they'll need to send the replacement, and their details are usually on the box.
Strays from another puzzle. Worth telling us — it usually means a packing mix-up we can trace.
On the bottom or back of the box. It tells us which print run yours came from, so we send a piece that actually matches.
Where it went wrong, or anything odd about the box — the more we know, the less we have to ask.
Photos
This is the part that gets your replacement approved fastest — with photos our team usually doesn't need to write back at all.
Where the batch number is printed. Even if you can't read it, we usually can.
Where the pieces should be. A photo of the part-finished puzzle is perfect.
Loading address fields for IN…
